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Wednesday, 9 August 2017

Complaining

I often use sugar free jelly to make trifles as Hubby is an insulin dependant diabetic and I am always watching my weight! I used to be able to get Sugar Free Jelly from Aldi and it was much cheaper then the leading brand Hartley's or indeed the supermarket own brand. However, over the last year the supermarkets 'own'  has disappeared from the shelf and Aldi doesn't stock it anymore. So I've been buying Hartley's at 80p - £1 for a twin pack.  I fully understand the idiosyncrasies of sugar free jelly compared to normal jelly, for example you can't add certain fruit as it stops the setting process. But I add trifle sponge and it sets perfectly. 
Smashed Trifle Sponge


Cold custard added, spray cream on top just before serving 
YUM!!!! (I allow 100 calories for this)
Over the last 6 months I have had 3 sachets that have not set, despite following the instructions completely.  So I emailed Hartley's customer service to ask if any one else has had this problem as I'd also noticed it was the Raspberry flavour jelly that was failing,  my own personal favourite. They responded quickly wanting the batch number and sell by date from the packet used.  However this only appears on one side of the twin pack, so after digging through the bin to find the discarded packets I was able to provide them with the information requested. They replied with and an apology and said they had sent me a voucher by way of a goodwill gesture. A £5 voucher arrived last week  and its been in  my purse ever since. 
Hartley's Voucher
I have also received some Tesco vouchers but as you've got to spend £50 I don't think they will be used. The weather forecast for yesterday was light rain during the afternoon so I used the morning   to cut the lawn,  tidy the garden  and cut flowers.  Beautiful smelling sweet peas.
The colours are amazing and
one matches my little velvet bow.

Oh the perfume!TT

The afternoon was spent making seedless blackberry jam.  I won't bore you with the details but I will say seedless is time consuming because it takes ages to push it through the sieve, but its worth it. The kilo of fruit only made 3.5 jars but the fruit is free.  Today it started raining steadily at 12 so I have more blackberries to process but this time I'm making cordial.  This will be lovely with a cheap and cheerful prosecco, cava or sparkling water. I'll update you with the pictures tomorrow. 
Seedless jam

When I got my new laptop I signed up for a one month trial for Office 365 which I loved and used WORD to make all my produce labels  but to buy the package is £79, far too expensive and I'm looking for a cheaper version or alternative as my trial has ended. Hence my labels aren't up to the usual standard! Back soon. Tx



13 comments:

  1. I think it is always worth complaining if you have a valid complaint. I always do and usually get a good response. Why should the manufacturers get away with shoddy goods. Well done.
    Briony
    x

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    1. Its much easier because you can contact most on the web these days. but having gone through the bin twice to retrieve the batch code I was getting a little annoyed!

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  2. Love the idea of making mini deserts, I have a sweet tooth but easily put weight on, at least if they are in mini pots its good for portion control. We tried some of my seedless blackberry jam on toast this morning, it was lovely.

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    1. The mini pots is something I've always done. I do make orange jelly and add chocolate custard. Yum. I love blackberry jam too.

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  3. It's always worth complaining. I like to see which companies provide the best customer service by taking the complaint on board, there's some which don't even bother replying and then I don't bother giving them any more of my custom.

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    Replies
    1. I know I should complain more and I only did it this time because I was annoyed that once again the jelly hadn't set plus it was a waste if my time.

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  4. What gorgeous little trifles. Such a good idea. I once tried making seedless blackberry jam. I think I boiled it for too long as it was solid! :)

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    1. It is one of the jams that thickens quickly. In fact I add less sugar now too.

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  5. Can you get sugar free trifle sponges? I have to make my own sponge and custard because of the sugar for trifle but don't use jelly anyway so that's not a problem it would be handy to find sugar free trifle sponges though

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    Replies
    1. I haven't found any but they aren't overly high and I only use half per pot. I make my own custard with very little sugar to balance it out a little.

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  6. Good for you. Companies need to know when a product does not perform as it should.

    God bless.

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    Replies
    1. Yes you are right we should all be more vocal instead of excepting things.

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  7. We use openoffice which is free and almost identical to office, you just download it. Been using it for years.

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